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Assembling Your Mod Team

5/3/2015

5 Comments

 
Whether you like it or not, when you choose to mod someone you are basically saying that those chosen viewers are now representatives of your stream. These are hand-picked individuals that you deem worthy to keep the peace in your chat at all times. When they over-extend their power and go on a banning spree, you will take the blame. In today’s post I want to show you why having mods that are too strict or too loose could be hurting the future of your stream.

No-Fun Zone

Let’s be honest, you didn’t come to a Twitch stream to feel like you’re in the library of your middle school again. I always had the worst librarians in my school, who made sure I suffered and squashed any idea of fun as soon as it materialized. In so many chats that I’ve been in, it honestly feels like that with the way mods swing their mod hammers around. Now I get it, you want to keep trolls out and you want to make sure everyone can enjoy themselves. But this does not mean you need to ban every single person that slightly trolls or asks why people are getting banned. I see so many mods that ban at the very hint of sarcasm, a joke, or asking a legitimate question that might come across as trolling. This trend needs to stop. We are talking about someone playing a video game, not going to Church on Sunday. 

Having a mod team that actually has some thick skin is super important. The reality is when you decide to host your stream, you’re doing so on the internet. Instead of banning every single troll that comes and giving them the attention that they seek, teach your mods how to roll with the banter and just shrug it off. I can name countless times where people came into my stream with the mindset to cause issues and I told my mods to just leave them alone and let the situation play out. 9 times out of 10 the user will either get bored and leave, or stay and actually start to enjoy your stream. When your mods start to overreact to small jokes, all it does is encourage the rest of your stream to join in because they know how easy it is to agitate your mods.

Now I realize that there are certain boundaries that viewers can’t cross when it comes to derogatory things people say. I’m not asking you to ignore people that use those kind of remarks. But the majority of those that come in just want attention and if you handle it poorly your actual viewers will notice. You’re basically sending a message to your normal viewers that “I can’t take a joke, and if you joke around ever so slightly, you could be next.” Don’t do this. I’ve made it clear in past articles, there are thousands of streams. If you have 20 different rules that I have to keep in order to not get bopped, I’ll go somewhere I can actually have fun watching someone play a game. If you’re cool with having a small chat that follows all of your guidelines that’s cool. Just don’t start complaining about why your stream doesn’t grow.

Too Much Fun

While having an overly strict group of mods can be bad, having an overly lax group can be just as bad. I’ll be 100% honest here; I don’t necessarily follow this rule quite well. I tend to mod a lot of my friends just so I know when they are talking or watching my stream. This is very dangerous because the majority of these type of mods are mods by name only. They don’t do anything and when they do it tends to cause a lot of trouble! While I normally have no issues when my mods want to have fun and spam a little bit here and there, there comes a time where you have to take control and tell them to chill out.

If you are having mods that are constantly trolling and relentlessly spamming terrible memes (good memes are fine), the chat will follow suit and your chat will become terrible. I’m all about having fun and the banter, but you also want a chat that allows interaction to happen. This is the danger of modding someone just because you are friends. 

Modding Purges/Mass Unbans

Every once in a while I think it’s important to hit the restart button on your stream when it comes to your chat. Go through your mod list every few months and demod users who you believe aren’t helping maintain a chat you are proud of. Those who get demodded may get mad, but just explain to them your reasoning and how it shouldn’t be taken personal. Sometimes people overvalue being a mod and might get offended. That’s why it’s so important who you mod from the start. I’ve had so many regrets when certain people turned out to be horrible mods and I had to go through the process of demodding them and the dumb drama that came afterwards.

I also encourage users to have a mass unbanning every few months as well. Using the BetterTTV plug-in, you can do a command that unbans everyone that has ever been banned in your stream. People make mistakes and almost no one deserves to be banned for eternity due to one mistake that happened a year ago. This gives those who made those mistakes a second chance. 

Do What You Gotta Do

At the end of the day you have to handle your mod team as you see fit. If you’re okay with a super strict chat and would rather just keep the chat small and controlled, by all means go for it. If you’d rather have a chat that’s catered around a group of friends that just want to chill and goof off that’s perfectly fine as well. Just realize that at the end of the day any decisions that your mods will make will have a direct effect on you and your stream.

I remember when there were many issues at Twitch with admins that were over-abusing their powers. Sure those admins took some heat, but it ultimately came back to Twitch for having these people in any sort of position of power. Your stream works the same way so be careful when you’re choosing your mod team. So next time you are about to mod someone, think about how that decision will pay off. 

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5 Comments
1337hephaestus
5/3/2015 06:35:12 am

What do you think the role of chat bots is in your mod team? I'm always in destiny's chat and he only has 1 active mod + 1 chat bot that moderates things like screamer links and so on.

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Horatio
5/3/2015 05:46:11 pm

I think mods should maintain the channels level of tolerance and the rules that are in place. The most troublesome mods/admins are the ones who believe they are above the rules and that's what you don't want in your stream. You've mentioned ignoring trolls, but from personal experience and in your own chat there have been times that it ends up hurting the overall chatting experience. For example a person spamming ascii 24/7, then a mod bans him because it's disrupting the chat, yet you still welcome the behavior. This stops people from wanting to talk to each other and interact with you.

It reminds me of going to a movie theater and you have someone drunk that's screaming and yelling on their phone and ruining the show. You could ignore him, or alert someone to escort them out of the theater because they are disrupting everyone else trying to enjoy the movie. I would have to say something because some stuff you don't want to let slide.

Not all chats/mods are equal though and I don't like dropping names, but there's definitely something wrong if you see pure chaos in a 400 viewer stream vs a chill atmosphere in a 1,000 viewer stream where people can actually talk and have fun without ascii art spam.

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ElectricFishTank
5/4/2015 11:39:16 pm

I like your post, but would add something, timing out and banning. I tell my mods to let some "trolls" go, because most will post one comment and leave. If the comment is offensive, mods know to time them out, mainly because it deletes the message (the 1 sec timeout is genious). For the most part, I do a short timeout first just to say "hey, calm down", it gets longer if they continue, then banned if they don't stop.

I hold my mods to a higher standard. If they ban or timeout someone that I don't think should have been, then I remove their mod ASAP.

Reply
MrSSFireBall
5/5/2015 11:45:42 pm

Hi, do you think a mod team of 7 people is a little bit too much for a small streamer (average 2-10 viewers)?

Reply
Name
5/7/2015 04:35:39 pm

Dude you honestly don't even need any mods for a stream like that. Maybe one if you really can't click on the chat to moderate on your own.

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